Domain Transfer Troubleshooting
A domain transfer can fail because of several reasons. This article explains why your transfer might be struggling and what you can do to repair it..
- Check Your Settings
- ICANN Policies
Check Your Settings
- Improper configuration can prevent the initiation or approval of your domain transfer. The program detects almost every possible cause of failure before the process of payment that starts the transition when converting your domain to blue-host. -registrar treats the domain a bit differently, so it is likely, for the same reasons, to fail an outgoing switch to another registrar.
- Please contact the registrar to get assistance if the domain is not registered with us yet. Please follow the following steps to access your domain settings otherwise:
- Log into your Bluehost Domain Manager.
- Scroll down and select the domain you want to transfer from the list on the left.
- Several tabs for the domain will appear to the right, which you’ll use to view and update your settings.
- These tabs are:
- Renewal Options
- Privacy Options
- Name Servers
- Transfer EPP
The domain is registered elsewhere if you see only 3 tabs. The domain registrar can be found in the main window.
Please contact your account owner for assistance if you are not the account owner and are unable to sign into the hosting account.
Domain is Already in Our System
Our system prevents you from initiating a transfer of registration for domains assigned to another host account. You need to move the domain to the account from which the transfer request is initiated. This process is not the same as the domain registration is moved from one registrar.
To receive additional assistance, please contact our Support Team at [email protected]
Haven’t Received the EPP Code
The EPP code is a password given to the registrar of the winning domain, which is also known as the permission or authorization. You can always copy your EPP code from the Transfer EPP tab or our Support Team can send it by email to your administrative or registrant contact.
It was most likely filtered by your email provider if you haven’t got your EPP Code in your e-mail box. To see if it’s there, check your spam filters, junk mail folder and trash.
Invalid Contact Information
Almost always the EPP code email is forwarded to the administrative contact of the domain which is not the same as the registrant, so you may search the wrong email address.
- Click on contacts tab. Contacts tab.
- To show the email address(s) assigned to those contacts, pick separately the manager and registrant.
- Edit and save your changes if either email address is wrong.
The change of Registrant request, which needs to be additionally reviewed before changes can be submitted to the registry, may result by updating the Registrant Contact Information. For additional information, see the WHOIS Domain Update and Verification.
Privacy is Enabled
The next step is to confirm that privacy has been disabled once you have confirmed that the EPP code and other e-mails are sent to the correct address and not to your spam-or junk-back folders. If privacy is still allowed, your data will be shielded from the registrar that you are receiving, so that your domain transfer e-mails will be sent to a Data Protection inbox, which can not be accessed.
- Click on the Options Privacy tab.
- To disable operation, press Pause Domain Privacy.
This allows the registrar to check the contact information in the WHOIS record of your domain and send emails of the domain transfer to the manager.
Up to 24 hours prior to each WHOIS portal, but most of the updates will take an hour. To confirm that the change is complete, you may use any WHOIS search tool like the one at Central Ops. You may open a chat with our Support Team if necessary to request the resent of the EPP code.
For more detail, see Domain Privacy.
Invalid EPP Authorization Code
The EPP code is case-sensitive and sensitive to characters. If you see an error that says, “EPP permission code was not valid,” replace and paste the code, to ensure that any additional spaces added before or after code are removed. The code may have expired if this isn’t working. To check the correct code, contact your current domain registrar and if needed ask for a new certificate.
Domain is Locked
Domains are locked by default to prevent unauthorized domain transfers, among other reasons. Go to the Locks tab to unlock the domain if you haven’t already.
The Registrar may have locked it for one of the following reasons if you are unable to unlock your domain:
- The domain name has been registered or transferred within the last 60 days.
- The domain is being investigated by dispute or other legal question.
Some domain providers, including Go-daddy, can even choose to lock your domain 60 days after changing your domain, or within ten days of its expiry.
Expiring in Less than Seven Days
- Whenever a change in status occurs such as when registering expires, domain transfers fail.
- So, if it is near expiration or expired, you can initiate a domain transfer, but it fails when the domain expires during the process.
- Our program refuses incoming transfers of domains expected to expire within seven days, for these and other purposes.
- Nevertheless, as long as you understand and agree to accept the risks, you don’t have to wait for the domain to begin the transition.
- Read the error message in full, then check the box to accept the terms and start scrolling, if you still want to proceed.
There are nine reasons, according to ICANN policy, why a registrar is allowed to deny a domain transference, some of whom we discussed in previous paragraphs.
60-day waiting period
For domains regained within the last 60 days or within 60 days of the previous transfer, a domain transfer shall not be initiated per ICANN. You will have to wait until the transfer begins until the 60 days have passed. We can not override this law.
60-day transfer lock period
The domain will enter a 60-day transfer lock period after a successful registrar shift, unless the preceding registrant checks the opt-in box before they save their changes. You will have to wait for the transfer to begin until the 60-day period is finished.
- Domains can not be transferred within 60 days of registration, renewal or transition until you save modified registrant contact details for a domain.
- Domains may not have been re-registered, renewed or previously transferred within 60 days after the request of ICANN.
An expired area may be transferred, however, status change and transfers shall only be prohibited once the domain enters the redemption period. Before the transfer is approved, the domain registration must be renovated and restored from redemption.
Important: avoid moving your domain within 45 renewal days, or the renewal year could be lost.
When a domain is renewed, the Auto-Renew Grace period established by ICANN will be entered and the renewal is timely. To you, what does that mean? You are losing the renewal year that you paid for during that time and you can not issue a refund.
When the hosting account is notified on an account we have hosted, it is immediately turned off until the issue is resolved in order to avoid further misuses, including all registered domains. In this account registrar changes the status of any domain registrations to “Registrar Hold,” thereby failing all requests for transfer.
Please contact our Account Assessment Team for additional information if your account is disabled due to a chargeback. After you have solved the chargeback, you can transfer the domain.
Other reasons for ICANN policies include the following:
- Evidence of fraud. The Registrar can deny transfer.
- UDRP (Uniform Name Dispute Resolution Domain Name) practice.
- Court order by the competent court.
- Responsible dispute over the identity or administrative contact of the registered holder.
- Express written opposition (e.g.–email, fax, document or any mechanism through which Transfer Contact specifically and voluntarily refused by optin means) to a transfer from the Move Contact.
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